Refund Policy

 

Customer must notify UNIPOST CO., LTD of late delivery claims in writing or by telephone within 14 calendar days of shipment and provide UNIPOST CO., LTD with account number (if any), invoice number, shipping date, and complete recipient information. Within 30 calendar days after the client notifies of this, UNIPOST undertakes:

  1. Provide the customer with a refund
  2. Provide information explaining why the shipment is not eligible for warranty in accordance with applicable limitations or exclusions or provide the customer with timely delivery.

The customer cannot permit any other party to make a claim on his behalf.

The warranty does not apply if delivery delays or non-delivery caused by circumstances beyond UNIPOST CO., LTD control, including customs delays, inaccurate or incomplete delivery information, delivery instructions or information (such as mailbox for the recipient’s address, missing or inaccurate telephone number recipient) or the recipient’s request for delay, forwarding or non-standard customs clearance services; Send shipping or pay shipping duties and taxes upon request.

Refunds are made in the following cases:

  1. If the paid product was not delivered in full.

Terms of refund:

  1. If payment was made using a bank card issued in Thailand, the funds will be returned to the card within 15-20 business days, depending on the bank that issued the card
  2. If the payment was made with the Internet Bank, the funds will be returned to the client’s bank account within 2-3 business days.

The company will make a refund if it is impossible to deliver the goods in full.

Terms of refund:

  1. If the payment was made using a credit card issued in Thailand, then the money will be refunded depending on the policy of the bank that issued the card
  2. If the payment was made using a debit card issued in Thailand, then the funds will be returned depending on the policy of the bank that issued the card, approximately within 30-60 working days, from the client’s contact to the Call Center
  3. If the payment was made through the cashier, the funds will be returned to the bank account specified by the client within 7-14 working days from the day of contacting the Call Center (and providing documents for refund)